PRIVACY POLICY
At TrueStone, we are committed to protecting your privacy and handling your information with care when you visit our website. Safeguarding the privacy and personal data collected is essential to us, whether it's collected offline or online. This document is structured into specific sections to help you easily find relevant information.
WHEN DO WE COLLECT YOUR DATA?
You may provide us with information through various channels, including:
- Filling in forms on our website truestoneuk.com
- Corresponding with us in person, over the phone, via email, or other means
- Buying our products: We collect your contact details, order details, and payment information
- Using our website and ordering online: Your name, email address, and order details may be collected
- Following us on social media: Your IP address and social media profile information
- Subscribing to our newsletter: We collect your email address and IP address
- Providing feedback or writing to us: Feedback information, usage details, and browser information
- Reviewing our products or services: Your name, contact details, IP address, and reviews
- Using our trade account: Financial information, job and occupation details, proof of identification, age, or other personal information
IDENTITY AND CONTACT DETAILS OF THE CONTROLLER
Truestoneuk.com
[Address] :Registered office address
20-22 Wenlock Road, London,
England, N1 7GU - United Kingdom
Telephone: [Phone number] :+44-7470374626
Email: [Email address] :info@truestoneuk.com
PURPOSE AND LEGAL BASIS FOR PROCESSING DATA
We process your data for the following purposes:
- Providing brochures, estimates, or quotations you requested
- Sending you emails about similar goods and services, with an option to opt-out
- Supplying ordered goods/services, contacting you about orders, and processing payments
- Sending necessary communications and updates, such as privacy notices and product recalls
- Handling queries, refund requests, and complaints
- Updating, expanding, and analyzing our records for tailored advertising and improved services
- Processing payments and ensuring proper support and maintenance of our business systems
LEGITIMATE INTERESTS
We have a legitimate interest in processing your data for accountancy purposes, website analytics, support and maintenance, and sending promotional emails.
RECIPIENTS OF YOUR DATA
Your data may be shared with:
- Contractors for delivering goods/services
- Electronic payments providers (e.g., PayPal)
- Accountants and auditors
- Third-party service providers (e.g., Google Analytics)
- Social media and advertising platforms (e.g., Facebook)
- Billing services
- In certain circumstances, compelled disclosure as required by law
TRANSFERS OF YOUR DATA TO A FOREIGN COUNTRY
We may transfer your data to third countries, ensuring compliance with data protection laws and using appropriate safeguards.
HOW LONG WE KEEP YOUR DATA
We retain your data based on statutory retention periods. After expiration, data is deleted or anonymized.
YOUR GDPR RIGHTS
You have rights under the GDPR, including access, rectification, erasure, restriction, and data portability.
COOKIES AND OTHER TECHNOLOGIES
We use cookies for analytics, user account functionality, and social media integration. By using our website, you consent to cookie usage.
SECURITY
We employ technologies and policies to protect your data from unauthorized access, alteration, or loss. We regularly monitor for vulnerabilities and maintain secure access to transactional areas.
CHANGES TO OUR PRIVACY POLICY
Any updates to our privacy policy will be posted on our website and, if necessary, communicated via email.
MAKING A COMPLAINT
If you have concerns about our handling of your personal information, please contact our data protection lead. You also have the right to lodge a complaint with the Information Commissioner's Office.
AUTOMATED DECISION MAKING
We do not use automated decision making.
CONTACTING US
For questions about this privacy statement or our information practices, please reach out to us through the contact form on our website.